LASCOPA Mediates Between IKEDC, Customers Over Complaints

The Lagos State Consumer Protection Agency, LASCOPA, recently held a stakeholders parley between the Ikeja Electric Distribution Company (IKEDC) officials and some of its customers to resolve issues bordering on complaints and dissatisfaction.

The Head of Complaints and Mediation Department of LASCOPA, Mr. Olusesan Olukole, who presided over the meeting at the Agency’s office in Ikeja, said it was necessary to create a platform for both officials of IKEDC and some of the customers of the electricity company to reach mutual agreements over their differences.

He expressed satisfaction with the agreement reached after the parley, urging other aggrieved members of the society to follow due process of seeking redress to their perceived grievances as against resorting to self-help or attacking officials of the Electricity Distribution Company.

Olukole explained that the interventions of the Agency go beyond consumable products, goods and services, adding that LASCOPA has the jurisdiction of intervening in all issues and services that cause dissatisfaction to residents or infringe on their rights.

According to him, the accusation levelled against IKEDC by one of the complainants was excessive billings and inability to get a prepaid meter after making payment but the issue got resolved as IKEDC promised to install the Electricity Meter at the residence of the petitioner within 72 hours.

“On other issues not instantaneously resolved by IKEDC during the parley, the Electricity Company promised to report to LASCOPA within the next two weeks on the decision or efforts made by the company to address those lingering issues”, he added.

In her remark, the Board Secretary of LASCOPA, Arinola Momoh-Ayokanmbi, advised the respondent, IKEDC, to expedite action on the complaints and resolve them within the stipulated period as promised.

She also expressed her appreciation on behalf of the Agency to the complainants and the respondent for the understanding displayed in the course of the parley.

Other officials of LASCOPA present at the forum include the Chief Trade Officer, Mr. Sunday Omaraye and Senior Trade Officer, Mr. Sunday Oyesanya, while the representatives of IKEDC at the meeting were Mrs. Mercy Akwazi, Mr. Adeniyi Olaleye and Mr. Kehinde Akintan.

Ayomide Oyewole

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