The Senate has condemned Deposit Money Banks over excessive and illegal charges imposed on their customers.
While resolving to investigate the charges by commercial banks, the Senate asked the Central Bank of Nigeria to suspend the monthly Automated Teller Machine card maintenance fee imposed on users
These were some of the resolutions reached by the lawmakers at the plenary on Wednesday, while adopting a motion moved by Senator Gbenga Ashafa, entitled, ‘Illicit and Excessive Charges by Nigerian Banks on Customers’ Accounts with Particular Focus on ATM Maintenance and Withdrawal Charges’.
The Senate resolved to “direct the committees on Banking, Insurance and Other Financial Institutions, and Finance to conduct an investigation into the propriety of the ATM card maintenance charges in comparison with international best practices and report back to the Senate.”
The upper chamber of the National Assembly also mandated the committees to invite the Governor of the Central Bank of Nigeria, Godwin Emefiele, to explain why the official charges as approved by the bank were skewed in favor of the banking institutions as against the ordinary customers of the banks.
The lawmakers further resolved to urge the CBN to suspend the ATM card maintenance charges being deducted from customers’ accounts and instruct the banks to reconfigure their ATMs to discharge up to N40,000 per withdrawal, pending the outcome of the investigation by the committees.
The Consumer Protection Council was also urged to be up and doing in taking up the plight of ordinary Nigerians by looking into the various complaints of excess and unnecessary charges by banks.
Moving the motion, Ashafa said, “The Senate notes with concern that there have been several complaints from Nigerians generally and on the social media concerning illicit and excessive charges by Nigerian commercial banks on customers’ accounts, with particular focus on ATM maintenance charges and ATM withdrawal charges.
“The Senate is aware that the CBN in 2017 increased the maintenance fees charged by banks on debit and credit card maintenance from N100 a year to N50 per month (N600 a year).
“The Senate is concerned that in a viral campaign that began on social media on Monday, 3rd of September, 2018, many Nigerians called for reforms of the banks. A campaign tagged: #Reform9jabanks, began on Twitter when a United Kingdom-based Nigerian medical doctor, Harvey Olufunmilayo, lamented the state of banks in Nigeria compared to those abroad.”
Ashafa decried that card users were being charged N65 per withdrawal using ATMs after the third monthly withdrawal from the machines outside that of the domicile bank of the user.
The lawmaker equally criticized most banks, which “have deliberately manipulated their ATMs not to dispense more that N10,000 per withdrawal in some cases, and in most cases, not more than N20,000 per withdrawal at the ATM.”
He said, “This is a deliberate ploy to manipulate the ATM’s, which are ordinarily manufactured to dispense as much as N40,000 per transaction, in order to attract more bank charges from customers, who are forced to carry out more transactions due to the manipulated machines.
“The Senate is worried that it appears that the CBN is becoming insensitive to the plight of Nigerians, who are already complaining of excessive charges by commercial banks. If the CBN is trying to encourage a cashless Nigeria, why should they be making it more difficult and expensive for Nigerians to do transactions?”
Seconding the motion, the Deputy President of the Senate, Ike Ekweremadu, alleged that the CBN was encouraging the banks to continue with the trend against the interest of their customers, adding that the situation would discourage Nigerians from keeping their money in banks.
Senator Gbolahan Dada made an additional prayer, urging the CBN to introduce higher naira denominations of N2,000 and N5,000. Nobody seconded the prayer and it was dropped.